Editorial Review

Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Read more

Reviews (186)

Great Book!!
This is a great book and a good philosophy on work and life in general! It is a quick read and very much so worth the time to check it out!

A delightful and insightful reading material
It's an easy to read book, simple and yet insightful. The Fish Philosophy does not only apply to one's workplace but also to how a person chooses to approach life in general.

A great place to start
Stories make for wonderful teaching tools. FISH, based on the famed Pikes Fish Market, presents a compelling argument why every company needs to incorporate passion and fun into what it puts out. I would also recommend Get Weird by John Puetz. Good work, as long as you incorporate the ideas and don't abandon them 30 days from now. Otherwise, it becomes another addition to the Flavor of the Month slush pile. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Customer relations    5. Customer services    6. Employee motivation    7. Human Resources & Personnel Management    8. Leadership    9. Motivation    10. Motivational    11. Business & Economics / Motivational    12. Office & workplace    13. Reading Group Guide   

Editorial Review

Effectively managing personnel--as well as one's own behavior--is an extraordinarily complex task that, not surprisingly, has been the subject of countless books touting what each claims is the true path to success. That said, Marcus Buckingham and Donald O. Clifton's Read more

Reviews (213)

Take work from your strengths
A fantastic book of weekness and strength, a human being is a mixture of weekness and strength equally and those among us who take work with thier strength come out successful regardless of the profession they are involve in, they can focus on thier strength rather than weakness, positive attitude regardless all the adversaries of a life. I learned a great deal out of this Marcus Buckingham book and I strongly recommend to the book lovers don't miss this one.

What a Novel Concept
By:Jeffrey W. Bennett, Founder of LayMentor and author of Under the Lontar Palm.
Ok~ but I think the Keirsey Temperment Test is more accurate - and cheaper.
This book has its good points. If anything, it helps you put into words what you wantfrom a supervisor, but it is not very accurate. The online test does not account for a difference between when 2 of their options are both exactly like you, or if they don't describe you at all. This messes up the results, and it did not describe me very well. I am not just in denial. I have taken a lot of personality type tests, like the Keirsey Temperment sorter and have a pretty good idea of my strengths. So, although this book is pretty good in making you understand the importance of incouraging your strengths, it still leaves you wondering about how you fit in to their terminology.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Life - Inspirational    4. Business/Economics    5. Career Planning (General)    6. Careers - General    7. Employee motivation    8. Management    9. Motivation (Psychology)    10. Motivational    11. Advice on careers & achieving success    12. Business & Economics / Management   

Reviews (24)

Excellent one-stop resource
There's a reason this book is a standard in the field. It explains both fact and theory, in just enough depth, to support HR generalist efforts.The current edition -- for those of us who haven't seen the inside of a school for quite a few years -- features on-line resources that are particularly useful in work situations.Call it a textbook for OJT.

College Book
This book was delivered before the expected due date and was in great condition and a lot cheaper than the college book stores.

Read it for school
I (had to) read this book for school and it was definately worth my time. Working in a small (7 person) office, we had been lagging behind on HR knowledge. Having the resources this book provides within reach has helped us immensely. Highly recommended! ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Personnel management    6. Business & Economics / Human Resources & Personnel Management    7. Personnel & human resources management   

Editorial Review

Change can be a blessing or a curse, depending on your perspective. The message of Read more

Reviews (1348)

Find out what type of person you are when confronted with change.
This book can identify to all categories of people and how they react to change.I think at some point I have played all roles when someone has moved my cheese.I think I should read this book on an annual basis to remind myself of which mouse I would like to be.

Confrontational, enlightening but too simple
This book uses two mice and two little people who look like mice to make a serious point.How do you respond to change?In Who Moved My Cheese?, we see those who immediately seek a new viable option, those who move forward only when a situation is life threatening, and those who refuse to budge.Isn't this what we see in everyday life?My biggest concern about this book is that the question provided to deal with the fear that stops us from moving forward is "What would I do if I wasn't afraid?" This is an example of repressive coping, and does not deal with the reason for the fear, and does not resolve the fear.To learn how to best deal with troublesome feelings that stop us from making the most of our lives,I recommend Optimal Thinking: How to Be Your Best Self.I recommend each of these books.

A good slap in the face!
This book is an excellent quick read for everyone.The analogies utilized remind people how to properly, and improperly deal with change and are superb.
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Subjects:  1. Adjustment (Psychology)    2. Business / Economics / Finance    3. Business Life - General    4. Change (Psychology)    5. Personal Growth - General    6. Personal Growth - Success    7. Self-Help    8. Stress Management    9. Advice on careers & achieving success    10. Self-Help / Success   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Finance    5. General    6. Reference - General    7. Personnel & human resources management   

Reviews (6)

A 'must have' for all leaders.
If you take your job as a business leader seriously, this book is a 'must have'. As a business coach I use it in my practice with great success. For leaders (and managers who think they are leaders) and their teams it's an eye-opener. It gives insight in what it takes to turn a good team into a great team, and what great leadership is all about. If you want to be more effective as a leader and take your team to the highest level of readiness, read this book. It will change your life....and of those you lead.

Management of Organizational Behavior
Not too bad as these books go but a tremendous amount of verbiage explaining the obvious. Excellent example of turning simple concepts in complex charts and definitions. I would imagine that people in the field love this hyperbole but it's BS to me and pretty much a waste of time to drudge though all of it.

Goes where few texts dare to go: the real-world
I recommend this to managers as much as students.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. General    6. Human Relations In Business    7. Human Resources & Personnel Management    8. Leadership    9. Management    10. Organizational Behavior    11. Business & Economics / Leadership    12. Organizational theory & behaviour    13. Personnel & human resources management   

Reviews (7)

Helpful
Very informative and detailed.It goes hand in hand with the reference manual Business Security.Both books are perfect for HR issues.

Textbook worth keeping
I am in the midst of completing an on-line Human Resource course utilizing this textbook.I have found that the text is up-to-date and deals with current issues as well as the underlying principles of HR Management.I will be keeping this textbook for reference and future mentoring needs.

Useful
This is a useful textbook. It is easy to read, informative, and well organized. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Business & Economics / Human Resources & Personnel Management    6. Personnel & human resources management   

Reviews (10)

I've never read a more interactive book!
I have read a lot of books recently to increase my work knowledge, and I have to say that this book was the easiest and most fun to read.The writers have done an excellent job getting the reader involved, which increases the amount of information one is able to remember.This book is a real pionner in how to write educative books.Oh, yea, and the content was outstanding!

Telling Aint Training
Great book!! Any body in the training field should get a copy. Herald Stolovitch and Erica Keeps keep the reader involved throughout the entire book with constant examples and activities that are very interesting and fun. I am in the US military and training is constant in my job. Techniques are drawn out and easy to understand, making it easy for anybody to comprehend and transfer to their own training. The use of the five step training model really sets up how a training session should be held. I will use this book over and over again in the development of my professional training career.

Gets to the Heart of Training
Stolovitch gets to the heart of training--changing the behavior of the trainees. Whether you are giving a short speech or conducting a three day training session, Stolovitch shows how simply dumping facts (what everybody does) is never effective. This message can not be said enough. ... Read more

Subjects:  1. Business & Economics    2. Business & Economics / Training    3. Business / Economics / Finance    4. Business/Economics    5. Educational Psychology    6. Employee Training And Development    7. Employee training personnel    8. Employees    9. Human Resources & Personnel Management    10. Learning    11. Learning (Psychology)    12. Training    13. Training of    14. Employee training directors    15. Learning, Psychology of    16. Non-Classifiable    17. Personnel & human resources management   

Reviews (24)

good resource
The text was a great resource.I also studied with an HR textbook, and this book was better.The author used a lot of first-person language instead of objective, third-person, which was kind of annoying to read.I also think that the study tests were lacking...more questions were needed to give a feel for the testing environment.It came with a CD with flashcards for the palm pilot...those were not very helpful..you could only have one set of 25 on the handheld at a time, and they were in a Q&A format, but the test is in multiple choice.

I got my SPHR because of this book!
Great study tool if you want to "go it alone" preparing for the SPHR/PHR.

A Good Resource only for HR Majors
Luckily I passed the PHR exam but I'm not sure this book was responsible for it.If you majored in Human Resources in college and need a refresher on the terms and concepts this book will work for you.It helps with the terms and concepts but will not help with the exam since most of the questions are subjective.
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Subjects:  1. Business / Economics / Finance    2. Certification    3. Computer Books: General    4. Computers    5. Employees    6. Examinations    7. General    8. Human Resources & Personnel Management    9. Personnel departments    10. Personnel management    11. Study guides    12. Computers / Technical Skills    13. Personnel & human resources management   

Reviews (16)

A must read for anyone!
Crucial Confrontations is written very well, is interesting and is applicational for every aspect of life.The book was so helpful, after reading it in one weekend, I bought 8 more copies to give to my executive team members. Well done and thanks for the years of research that went into the book.I use the communication techniques outlined on a regular basis and they really, REALLY work.

Sounds great, but implementation?
The ideas presented in this book seem to be excellent ways to have critical oonversations, but I found two things lacking.First, reading about conversations and making them happen are two different things.Although it's no fault of the book, I think it will be difficult to put these easily into play without practice.
Crucial Confrontations, excellent choice
As a continuation of Crucial Conversations this is an excellent book. It gives solutions that can be put into practice in every area of my life. It is a very powerful book. With practice, the choice of responding rather than reacting becomes second nature. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Communication - General    4. Business/Economics    5. Communication In Business    6. General    7. Interpersonal communication    8. Interpersonal confrontation    9. Interpersonal relations    10. Business & Economics / Business Communication    11. Personnel & human resources management   

Editorial Review

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Reviews (59)

For making managers remember what really matters
This book is full of information of things that current managers have forgotten. Every new project is wanted done with less money, less time and with higher quality than old projects, putting a lot of pressure to the project team. Managers do things that they believe is good for the project but actually damages the project (and the company) at long term. I have seen many co-workers leave my company for issues like the ones described in this book. Managers and company owners: Please read it!!!

A solid look at the role of people in a company
This book takes a look at the role people, specifically creative people, play in a company.It offers various insights into management, the environment, and team "building".The second edition also adds a final section with eight new chapters with later insights.
Peopleware + Software = Qualityware
First of all let me thank people responsible for making this book.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Human Resources & Personnel Management    6. Management    7. Management - General    8. Organizational Behavior    9. Organizational effectiveness    10. Project management    11. Management & management techniques    12. Software engineering    13. Computer software   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Organizational Behavior    6. Strategic Planning    7. Business & Economics / Systems & Planning    8. Organizational theory & behaviour   

Editorial Review

Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of top employees has become every manager's concern. Read more

Reviews (45)

An A-Z primer on keeping the best employees
Beverly Kaye and Sharon Jordan-Evans' LOVE 'EM OR LOSE 'EM: GETTING GOOD PEOPLE TO STAY pairs actor and teacher David Drummond's dramatic voice work with the account of how to keep the best employees in an A-Z guide employers can use to address employee concerns. Learn how these strategies work in actual business environments in a guide packed with real-world examples.

"Talent development DNA for every manager!"
Just completed "Love 'Em or Lose 'Em" by Beverly Kaye and Sharon Jordan-Evans. It is a fast read......two days on the bus riding into Downtown Houston.A little 90 minutes oftime for so many insights, and practical programming ideas for trainers and talent managers!
Valuable encouragement and advice for all working people
Any book that encourages people to treat each other as such is very valuable.In an age where people are frequently victims of globalization and corporate greed, it is important to remember the talent and the true contribution of the talented people that create the value of the American company. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Human Resources & Personnel Management    6. Personnel And Human Resources Management    7. Personnel & human resources management   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Personnel And Human Resources Management    6. Personnel management    7. Business & Economics / Human Resources & Personnel Management    8. Personnel & human resources management   

Reviews (37)

An excellent tool for leveling up the people who work for you
Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time.Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional.The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques.The people on my team who have read it have learned quite a lot and are applying the learnings regularly.It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured.And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"
Delightful, Practical, Helpful and FUN!
This short book is really one of the best I've found for winding a manager through the dynamics that can disrupt a team.I went through an 18 month management training course and still come back to this book more often.Managers can inspire their teams or deflate their will to keep giving their best.This book uses a fictional world to illustrate how to do that.

Don't waste your time
Don't waste your time.Another simplistic story book written in the same childish way as "The Goal".If you like fairytales about dragons and putting out fires then this is a good book.If you want to read about TQM (Six Sigma) or employee empowerment read an intelligent discussion about the pros and cons, but not this silly rag.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Communication in management    5. Employee empowerment    6. Human Resources & Personnel Management    7. Human relations    8. Interpersonal relations    9. Leadership    10. Management    11. Management - General    12. Motivational    13. Business & Economics / Leadership    14. Management & management techniques   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business ethics    4. Business/Economics    5. Human Resources & Personnel Management    6. Management - General    7. Marketing - Multilevel    8. Social responsibility of busin    9. Social responsibility of business    10. United States    11. Business & Economics / Human Resources & Personnel Management    12. Economics, Finance, Business and Industry    13. Personnel & human resources management   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Management - General    6. Business & Economics / Human Resources & Personnel Management    7. Business strategy   

Reviews (1)

Exceeded Expectations
My textbook came sooner than expected and it was in great condition!The savings were unbelievable and I actually recommended using this seller to everyone in my class. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Grammar    5. Human Resources & Personnel Management    6. Interpersonal relations    7. Organizational behavior    8. Psychology, Industrial    9. Behavioural theory (Behaviourism)    10. Business & Economics / Human Resources & Personnel Management    11. Personnel & human resources management   

Reviews (6)

Good OB text.
I Used this book for the Organizational Theory and Behavior class at Columbia Southern University. Easy to read through, and more valuable information in this book than in my last 6 management texts put together. I haven't read any other OB texts though, so I don't know how this one compares with others.

Overall great book covering all the concepts.....
This book is a very easy read.Used it for a CTUonline.edu master's class on organizational behavior.I think almost all organizational behavior-related books cover mostly the same topics.I mean you either know your people or you don't.It's applied psychology.What made this book somewhat unique is that it often cited real life case studies of companies.It also offered various arguments and counterarguments of the different topics that the book covered, such as "does flextime lead to increased productivity?" and "can you teach leadership?"

Good content, but unprofessional publishing
I can disagree about the ease of understanding and the knowledge of Stephen Robbins, but Prentice Hall, the publisher of this book, has blown it. This book is filled with typos and misspellings.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Management - General    6. Management Science    7. Organizational behavior    8. Organizational theory & behaviour   

Reviews (4)

good text FOR SALE!
i have one for sale,brand new for $35!email heather_ellis84@yahoo.com if interested.

More of a reference book.
This book does not have a lot of depth to it - and it is somewhat dated (each year a bit more), but there are some handy examples that make it a worthwhile read... especially for the price.

An O-K text, with a few gems.
For your basic introductory business class, this book is good.It offers a lot of vocabulary, and I can see why a lot of people would say the book has no depth since most of the information can be drawn from simply living the real world. (Unless of course you life in a refrigerator.)So why bother grabbing the text if I can get the same exact knowledge from life?
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Enterprise    4. Business enterprises    5. Business/Economics    6. Human Resources & Personnel Management    7. Industrial Economics (General)    8. Industrial management    9. Industries - General    10. Management - General    11. New Business Enterprises    12. United States    13. Business & Economics / General    14. Economics, Finance, Business and Industry