Reviews (4)

Excellent text
I really enjoyed using this text book. It is clearly written and the student CD really helped me learn the material.

Excellent readibility and examples, did well in class
I purchased this book for a class where it was required, but saved $ by purchasing through amazon.I paid about $120 and see that the price has gone up in the last 2 months.This book seems long but is filled with examples of calculations and process.I found that reading the book gave me a clearer and more thorough explanation than even my teacher could give.I have learned a lot and would highly recommend this book to anyone trying to learn finance.

Good Text For Beginners
I am a non-finance major and this book helped me get through the class very well. Not only does the author explain the material in common language, but it is an easy reader.My favorite part of the book is the CD that comes with it.It has a lot of interactive ways to learn the material, from quizzes to narrative Power Points. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Corporate Finance    5. Finance    6. Budgeting & financial management    7. Business & Economics / Finance   

Reviews (8)

Tools for excellence
This book is set up for anyone to have many tools for them to use at anytime. It has flowcharting, public speaking, many diagrams, and several team based exercises to help become better. In the front of the book it has a tool selector, and it takes some of the guess work out of tool selection.This is just one of many great books this company offers. Our copmany uses several of these in our professional training with our clients. This is a really good book for those looking for continuous improvement. The Memory Jogger Plus is an excellent book also and has many great tools and other goodies.

The guide for all
I first used this as a high school student then later at university doing engineering. It's so worn it's due for replacement. Handy size, useful tools, practical. Worth every cent.

The guide for all
I first used this as a high school student then later at univerity doing engineering. Now I use it as an engineer. It's so worn it's due for replacement. Handy size, useful tools, practical. ... Read more

Subjects:  1. Business & Economics    2. Business/Economics    3. Decision Making & Problem Solving    4. Entrepreneurship    5. General    6. Psychology    7. Quality Control    8. Total Quality Management    9. Economics, Finance, Business and Industry   

Reviews (11)

Six Sigma style
Thank you for taking care of my order so quickly.You sent my Six Sigma book quickly and in perfect condition.You have kept your customer very happy.This is Six Sigma style.AAAA+.

A Dummies guide, but not dumbed down
Authors Craig Gygi, Neil DeCarlo and Bruce Williams will attract both plaudits and brickbats for this book (no wonder they needed a foreword from Stephen Covey). Six Sigma, originally devised as a method for reducing production defects, has been elevated to a business cult whose jargon and methods are zealously guarded by a priesthood of consultants. This cadre is bound to regard skeptically any step toward making Six Sigma plain to the general business public. We recommends this manual because it successfully walks the tightrope between detailed technical analysis of Six Sigma methods and common sense terminology that is comprehensible to ordinary oxygen-breathers in the business world. Though it gets too heavy on statistics, it also avoids short cuts and fluffy Six Sigma-lite. The book does not delve into the recent trend toward using Six Sigma for carrying out change initiatives. However, given that its objective is to make professionals Six Sigma literate, this oversight is well within the acceptable range of variation.

Title Should Be:Just Another Six Sigma Book
Title Should Be:Just Another Six Sigma Book
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Decision Making & Problem Solving    5. Quality (Management)    6. Quality control    7. Six sigma (Quality control standard)    8. Standards    9. Total Quality Management    10. Business & Economics / Decision-Making & Problem Solving    11. Business & Management   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Management - General    4. Production & Operations Management    5. Science/Mathematics    6. Business & Economics / Production & Operations Management    7. Production & quality control management    8. Production engineering   

Reviews (8)

Good guide, but can be confusing sometimes
This is a good book. It is crammed with lots of information that is specific to the loan industry. It is a comprehensive guide covering most of the aspects of the loan industry. I turn to this guide every now and then to check up on problems and questions that I run into with my loans.
A Must Have for the new mortgage broker!
I wish I had found this book the very day I passed my state exam.It would have saved me much frustration and my confidence could have been boosted a lot sooner, which is key to succeeding in this business.This book is putting me equal to, if not ahead of many people who have been in the business for years.I'm shocked at how little people know and I'm pleased at how much I've learned from this book.Absolutely the best money I've spent on my new career!

Jameson Thottam (worked with The Loan Page, IndyMac Bank, Homestore)
Hi, my name is Jameson Thottam and as a mortgage industry participant (VP with various firms such as The Loan Page, IndyMac Bank, Homestore), I highly recommend this book to anyone interested in learning about how the mortgage industry works (soup to nuts: Mortgage Value Chain, Secondary Mortgage Loan Insider Trading, Marketing, and issues related to OCC / OTS / SEC / FDIC, RESPA legal issues & litigation, Operations and other significant issues).
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Subjects:  1. Banks & Banking    2. Business & Economics    3. Business & Economics / Banks & Banking    4. Business & Economics / Real Estate    5. Business & Economics / Training    6. Business / Economics / Finance    7. Business/Economics    8. Finance    9. Loan officers    10. Mortgage loans    11. Real Estate    12. Real Estate - General    13. Real Estate - Investments    14. Real Estate Finance    15. Residential real estate    16. Training   

Reviews (3)

A Leader's Legacy`
I found the authors nailed it with this book. It's full of insights into being a leader. . . and in a conversational, easy to read format.The book is full of compelling stories, I read it in a couple of sittings.
Living Your Legacy
I have become increasingly familiar with the work of Jim Kouzes and Barry Posner for the past 5 years and now they've taken Leadership to an even more exciting level.We all leave a legacy and have a choice of how we want people to remember us.It's the way we live and this is an inspiring resource to how we each can do that in the most positive way.This a great follow up to their insightful research of The Leadership Challenge and is filled with stories of how I can facilitate learning in others to not only take the challenge, but to also accomplish extraordinary results.Anyone can do it, and this book helps us learn how.I use it in every class I teach.This is a "must have" resource for anyone teaching leadership or wanting to learn more of the logical ways to simply move closer to living the legacy we desire.

Wisdom!
The Leader's Legacy is a treasure that all leaders must own.Jim and Barry have a way of bringing to the surface some key issues facing leaders today. Every once in a while I come across a book where if I don't resist gets highlighted every other word.The Leader's Legacy is just this sort of book; it's full of pearls of wisdom and insight. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Leadership    5. Management - General    6. Business & Economics / Leadership    7. Management & management techniques   

Reviews (14)

Do not pass GO, READ this book
I am a big fan of Pfeffer and Sutton. We refer to their "Smart Talk Trap" phrase and article in our book, "The Thin Book of Naming Elephants." So when I saw this title, I immediately ordered it.
An End to Faddism!
The marketplace for business advice is crowded with conflicting advice, many of which are retreads of older versions claiming to offer breakthrough results.The "really bad news" is that breakthroughs rarely happen - the wise manager will not simply jump for what is in vogue.
Back to management based on evidence
Jeffrey Pfeffer is Professor of Organizational Behavior and Robert I. Sutton is Professor of Management Science and Engineering at Stanford's Graduate School of Business. They are the author of business bestseller `The Knowing-Doing Gap' (2000). This book was published in 2006 and consists of 9 chapters.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Decision Making & Problem Solving    5. Decision making    6. Industrial management    7. Management    8. Management - General    9. Management & management techniques   

Reviews (9)

Great book
As someone who writes about customer service, I found this book very interesting. It's an excellent read for a customer service representative and I'd recommend companies getting the book for each of their employees. It covers some customer service basics, how to handle certain situations, and is really a great overview of what great customer service is and how to deliver it.

Whoa! That's me in that book!
This is a great book for all customer sservice reps. Here is what I especially loved: I am not alone. Many people across America feel as I do. It makes me feel better about all the people I have to deal with!

Working with customers
Super Service is a great book for people who work on the front line like me. It is about not taking things personally and not being at the affect of the customer. When I give great customer service--I am the one who gets to feel good at the end of the day. The fact that the customer goes away feeling satisfied is just an added bonus. I've noticed that a lot of people in customer service positions act like they don't want to be there--like they are victims or something. Super Service reminds me that great service begins and ends with me. After all--if it's not about me--then who is it about? ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Customer Service    5. Customer relations    6. Customer services    7. Human Resources & Personnel Management    8. Business & Economics / General   

Reviews (53)

Great leaders inspire others to lead
This book does a great job of focusing on Lincoln's leadership traits without get sidetracked on other aspects of Lincoln's life and times.This focus on leadership traits, combined with the relative short length of the book (about 170 pages) and the author's compelling writing style, make it a quick and delightful read.
A New Appreciation for Lincoln
After reading this book, I have developed an entirely new appreciation for Abraham Lincoln.While always believing him to be one of the greatest leaders of the country, I never really grasped why he was a great leader until now.Phillips does a superb job here of gleaning Lincoln's leadership principles from the many details available regarding the 16th president's life.
An interesting and helpful read!
Before my review, let's have a quick reference of it per chapters/principles delivered by the author.
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Subjects:  1. 1809-1865    2. Business & Economics    3. Business/Economics    4. Entrepreneurship    5. Leadership    6. Lincoln, Abraham,    7. Political Process - Leadership    8. Political leadership    9. Politics / Current Events    10. United States    11. Views on political leadership    12. Biography: general    13. Business & Economics / Leadership    14. Business & Management    15. USA   

Subjects:  1. Business / Economics / Finance    2. Business/Economics    3. Quality Control   

Reviews (4)

No Spark in this book...
After watching one of their performances, I wanted to read this book to find out more about Cirque du Soleil but this book left me frustrated.
How much of The Spark is contrived?
I picked up this book at my library and as I read through it, found myself excited and inspired - at first.Then doubts began to creep in.Why was the narrator addressed as Frank (this was supposedly a first-person account by a sports agent named Frank Castle) when, on the book's coverit says "Created by Lyn Heward and written by John U. Bacon"?According to the inside-back cover of the dust jacket, Heward is "the former President and COO of Cirque du Soleil's Creative Content Division and is currently acting as executive producer for a variety of special projects."Bacon, is (same dust jacket inside-back cover) a veteran journalist and public speaker who's "won numerous writing awards and is the author of three books."Apparently this is his experience.But because this book chooses to give him a phony name, from here on in "Frank Castle" will be in quotation marks for your protection.
Great for managers in any type of business

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Subjects:  1. Business / Economics / Finance    2. Business Life - Inspirational    3. Circus    4. Creative ability    5. Creativity    6. Imagination    7. Leadership    8. Personal Growth - Success    9. Self-Help    10. Business & Economics / General    11. Business & Management   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Economics - General    5. Marketing - General    6. Business & Economics / Marketing / General    7. Sales & marketing   

Reviews (10)

Great for the novice Risk Manager
If you are a budding Risk Manager/ Officer or are considering a career move towards Risk Management, this book is a good high-level illustration of what the major sleeves of Risk Management has to offer.
This book is a must read for all mid-level and executive level managers
James Lam has written a remarkably clear and relevant portrayal of how [enterprise] risk management can be used to deliver real value in any business.
Remarkably Succinct Coverage of a Hot New Topic
You bought Jorion, Pearson, and Hull; you slammed headfirst into the quantitative quagmire of risk management, and you may even have passed the Financial Risk Manager exam, sponsored by the Global Association of Risk Professionals, but are you prepared to become your company's "Risk Champion?"Can you explain to laymen why loss distributions are not normal?Can you illustrate the "sweet spot" in the profit/risk tradeoff?If you aren't quite there yet, pick up James Lam's new book, Enterprise Risk Management, From Incentives to Controls.It's a book you can read on the five hour flight from New York to Los Angeles, and its melodies will linger in your memory.This book has changed the way I communicate with people both in and outside the risk management profession.Read it with a highlighter in your hand, and keep the book within easy reach. ... Read more

Subjects:  1. Accounting - General    2. Business & Economics    3. Business / Economics / Finance    4. Business Enterprise    5. Business/Economics    6. Entrepreneurship    7. Finance    8. Management - General    9. Risk And Insurance Administration    10. Risk management    11. Budgeting & financial management    12. Business & Economics / Finance    13. Risk assessment & analysis for business   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Management - General    5. Management & management techniques   

Reviews (6)

CS BOOK
Solid book on CS- long read!
The book that was missing
This book fills in the empty space of academic books in CRM. Most of the publications and articles I've read deal with research on the subject and companies selling their programs. In this book Peppers and Rogers compiled a comprehensive text with theory, research and contributions from other authors that are a valuable tool for the under and graduate level.

Highly Recommended!
This very extensive text on customer relationship management leaves nothing unsaid or unexplained. Authors and editors Don Peppers and Martha Rogers tackle the subject with admirable organization, clarity and depth. They define every important term and do not lose the reader in marketing jargon - a rare virtue in a book about marketing. The text, including contributions from other well-known experts in the field, propounds a well-developed theory of customer relationship management (CRM) and sets out numerous examples to illustrate, explain and clarify the theory. Useful as a handbook, textbook or reference manual, the book covers - among many other core subjects - customer identification and differentiation, customer feedback, an analysis of retailing and basic tools for CRM. We highly recommend this book to service-oriented managers and executives. To form profitable relationships with your customers, first get friendly with Peppers and Rogers. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Consumers' preferences    5. Customer Service    6. Customer relations    7. Decision Making & Problem Solving    8. Management    9. Marketing information systems    10. Relationship marketing    11. Business & Economics / Decision-Making & Problem Solving    12. Customer services    13. Management of specific areas   

Reviews (18)

Interesting perspective on business
Having owned a manufacturing business for 15 years, I was always focused on growth. Recently sold the business, and now looking for next venture/opportunity.
Big bright stories about small great companies
Some companies intentionally stay small so that they can be the best at what they do. In the world of globalization, these companies oppose the trend toward unbridled growth. They want to be strong, local and contained. Magazine writer and author Bo Burlingham provides profiles, or "field reports," covering 14 "small giants" - companies whose hands-on leaders kept them small, involved in their communities and focused on quality. Burlingham sometimes takes you up close and personal with his characters, so you read about their divorces, kids, personal finances and how long they worked in the stock room, as well as about the history of their companies. This magazine-style level of personal detail makes it clear that his mission isn't to teach you how to run a small giant, but to explore the nature of locally rooted, passionately led, deliberately small companies. We find that the author's focus on unique privately held companies is very valuable for the leaders of small businesses, especially those who are deciding just how big they want their companies to become.

There Are No Formulas for Greatness But Many Paths
Bo Burlingham, the best reporter on small business working today,has provided us a valuable insight by looking deeply at what makes some small companies great -- and telling us why this is important.I first read this book in February and decided it was worth a second read so I put it on that stack of select books. I recently completed a careful second read.I found it to be a much better book than I anticipated.Most business books can be skimmed and the usually obvious 'lessons' cataloged quickly but "Small Giants" needs to be read carefully.The lessons readers take away will vary according to their interests and point of view.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Ethics    4. Business Organization    5. Business/Economics    6. Close corporations    7. Leadership    8. Management    9. Management - General    10. Private companies    11. Small Business - General    12. Small business    13. United States    14. Business & Economics / Small Business   

Reviews (1)

An Executive's Management Guide that's long overdue.
One of the chronic problems to successfully implement and sustain a lean initiative is the confusion of management's role--how to be engaged and support beyond funding and verbal endorsement of a lean initiative. Surveys show a 56% success rate with lean. There is a crying need for a guideline for management to be aligned with the floor changes at ALL levels of management. This is key to developing a lean culture. The reason I like Mann's book is that he touches on things that aren't found elsewhere to developing a LEAN MANAGEMENT SYSTEM. Companies typically will hire consultants in hopes of taking them to lean nirvana. But, for most orgs, there are two components that could hurt you: the recalcitrant manager(typically 15-20%) and the rest of the organization that want to be engaged but don't know their role. Both could doom your efforts. Mann's provides an excellent prescription to help you get management realigned with standard roles and specific daily tasks at all levels. Without this, you're dead. I only wish his book was better written to facilitate application. The content is practical but the format isn't--more visuals are needed and a too wordy--but, the goods are definitely there. You won't be disappointed; I still highly recommend this book.If you are looking for some guidelines for conducting a Gemba walk or developing an assessment (don't miss his Appendix) he goes into great detail. The book is divided into two major sections:
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Industrial efficiency    5. Leadership    6. Management - General    7. Office Automation    8. Organizational change    9. Organizational effectiveness   

Subjects:  1. Architecture    2. Building    3. Construction - General    4. Handbooks, manuals, etc    5. Methods & Materials    6. Professional Practice    7. Standards    8. Architecture / Professional Practice    9. Civil Engineering, Surveying & Building    10. Management & management techniques   

Subjects:  1. Computer Books: General    2. Computers    3. Computers - General Information    4. Management Information Systems    5. Business information systems    6. Computers / Management Information Systems   

Reviews (12)

New Ways to Measure Marketing Effectiveness
The people who really started measuring marketing are the mail order folk. You run an ad or you mail out a few thousand catalogs and you can almost immediately measure the return on your investment. Then when computers became common place, they began to measure not only the immediate return but the acquisition cost vs. the lifetime value of a customer. That is, you may not have gotten as many customers from Ad B, but they bought more stuff down through the next months or years than the customers from Ad A.
Every executive who is responsible for the way their company competes should study the metrics in this book
Personally, I love these kinds of handbooks.Having a ready resource for these dozens of metrics can help any executive understand their business and think about ways to compete in the marketplace in new ways.Too often marketing is thought of in terms of advertising and sales, but it is so much more than that.Marketing is everything your company does or needs to do to choosing a marketplace, the products to compete with, how to promote and sell them, and how to better understand your market, your competition, and how it is changing over time.
Like the Kama Sutra...
Reading this book is a little like reading the Kama Sutra. Both books discuss fascinating subjects but readers are given far more information than they are ever likely to use in practice.
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Subjects:  1. Advertising & Promotion    2. Applied    3. Business & Economics    4. Business / Economics / Finance    5. Business/Economics    6. Marketing    7. Marketing - Research    8. Marketing Research    9. Mathematical Models    10. Sales & Selling - Techniques    11. Business & Economics / Marketing / General    12. Market research    13. Sales & marketing    14. Sales & marketing management